Be the Voice of Compassion - Community Care Volunteers Needed

Community Care volunteers are the agency’s "First Responders" and provide assistance to clients who are reaching out to Catholic Charities for help during a difficult time in their lives. We need volunteers to assist in various roles. Shifts are available Monday through Thursday, 8 am to 5 pm at our Arlington and Fort Worth locations. Volunteers can set their own schedule. All training and materials are provided.

Volunteer Roles:

o Concierge: Field initial call center phone calls, schedule appointments based on type of service needed, provide preliminary information on possible solutions that CCFW can offer, guide clients on paperwork/documentation needed. *Morning hours only*

o Navigator: Interview clients about needs (financial and other), coach clients through referrals to internal programs or external organizations when appropriate, provide active and compassionate listening to crisis callers.

o Resource Specialist: Maintain updated resource list specific to areas where majority of clients reside; includes researching appropriateness of referral (is the organization in line with Catholic values) and accuracy of services listed.

o Receptionist: Greet site guests and assess needs of any walk-in visitors. *Arlington location only*

o Benefits Enrollment Assistant: Assist clients with benefits applications.

If interested in this opportunity, please complete the online volunteer application at https://catholiccharitiesfortworth.org/volunteer-application/. Once you complete the volunteer application you will receive next steps in the volunteer process. All volunteers will need to complete the listed requirements before they can begin volunteering.

Volunteer requirements:

• Attend a Volunteer Orientation
• Complete volunteer paperwork and pass a background check
• Willing to serve at least six months with the opportunity to serve long term
• Able to commit two-six hours per week depending on volunteer role